General Questions

What is featherbox?

featherbox is a Bristol-based storage and removal company that offers box-by-box storage solutions starting from £2 per box per month. We provide free collection, secure storage, and easy returns whenever you need your belongings back.

How does the pricing work?

Our transparent pricing model is simple: you pay £2 per standard box per month. There are no hidden fees, no minimum storage requirements, and no long-term contracts. You only pay for what you store, for as long as you store it.

What areas do you serve?

We provide free collection and delivery throughout Bristol and the surrounding areas. For moves and removals, we operate across the entire UK. Contact us to confirm coverage for your specific location.

Storage Questions

What can I store?

You can store most household items including clothes, books, documents, small electronics, kitchenware, and decorative items. We also handle larger items like furniture and appliances with special arrangements.

What can't I store?

We cannot store hazardous materials, perishable items, illegal substances, weapons, or items of extreme value (unless specifically insured). A full list of prohibited items is provided during booking.

How secure is your storage facility?

Our facility features 24/7 CCTV monitoring, fire suppression systems, climate control, and restricted access. All items are fully insured, and our facility meets the highest security standards.

Can I access my items anytime?

While you can't physically access the facility, you can view your digital inventory online 24/7 and request returns of specific items through your online account. Returns are typically processed within 48 hours.

Collection & Delivery

How do I schedule a collection?

Simply book online or call us to schedule a free collection. We'll arrange a convenient time, bring boxes and packing materials, and our team will carefully pack and collect your items.

Do you provide boxes and packing materials?

Yes! We provide all necessary boxes, bubble wrap, packing paper, and other materials at no extra cost. Our team can also pack your items for you if preferred.

How long does collection take?

Most collections take 1-3 hours depending on the amount of items. Our team will provide an estimated timeframe when booking and will work efficiently to minimize disruption to your day.

What happens if I'm not available for delivery?

We offer flexible delivery options including safe places, neighbor delivery (with permission), and rescheduling at no extra cost. We'll work with you to ensure successful delivery.

Moving & Removals

Do you provide full moving services?

Yes! We offer comprehensive removal services including packing, loading, transport, and unpacking. Our services range from local Bristol moves to long-distance relocations across the UK.

How much notice do you need for a move?

We recommend booking as early as possible, especially during peak times. However, we often accommodate last-minute bookings and emergency moves depending on availability.

Are your movers trained and insured?

All our movers are professionally trained in safe lifting techniques, packing methods, and customer service. We carry comprehensive insurance to protect your belongings throughout the moving process.

Student Services

Do you offer student discounts?

Yes! We offer special student rates and flexible payment options. Contact us with your student ID for current discount information.

Can I store items over university holidays?

Absolutely! Our holiday storage service is perfect for students who don't want to transport belongings back and forth. We'll collect before you leave and deliver when you return.

Payment & Billing

How do I pay for storage?

We accept all major credit cards, debit cards, and bank transfers. Payment is processed monthly on the anniversary of your storage start date.

Can I pause my storage?

Storage fees continue while your items are in our facility. However, you can request return of all items to end storage charges, and we offer flexible re-collection if your situation changes.

What if I want to end my storage?

There are no cancellation fees or minimum terms. Simply request return of your items through your online account, and we'll deliver everything back to you. Billing stops once all items are returned.

Still Have Questions?

Can't find the answer you're looking for? Our friendly customer service team is here to help. Contact us at 07 534 534 777 or through our online contact form, and we'll get back to you promptly.