1. Our Commitment

We are committed to ensuring that our website is accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

2. Accessibility Standards

Our website aims to conform to the following accessibility standards:

• WCAG 2.1 Level AA: International guidelines for web accessibility
• Section 508: U.S. federal accessibility standards
• ADA: Americans with Disabilities Act compliance
• EN 301 549: European accessibility standard

3. Accessibility Features

We have implemented various features to improve accessibility:

3.1 Keyboard Navigation

• Full keyboard navigation support
• Logical tab order throughout the site
• Visible focus indicators
• Skip navigation links

3.2 Screen Reader Support

• Semantic HTML markup
• Descriptive alt text for images
• Proper heading structure
• ARIA labels and landmarks

3.3 Visual Accessibility

• High contrast color schemes
• Scalable text up to 200%
• Consistent layout and navigation
• Clear visual hierarchy

3.4 Motor Accessibility

• Large clickable areas
• Generous spacing between interactive elements
• No time-sensitive content requirements
• Multiple ways to complete tasks

4. Assistive Technology Compatibility

Our website has been tested with:

• Screen Readers: NVDA, JAWS, VoiceOver
• Voice Recognition: Dragon NaturallySpeaking
• Keyboard Navigation: Various keyboard-only users
• Mobile Accessibility: iOS VoiceOver, Android TalkBack

5. Known Limitations

We are continuously working to improve accessibility. Currently known limitations include:

• Some third-party embedded content may not be fully accessible
• Certain complex interactive elements may require updates
• PDF documents may not all meet accessibility standards

6. Ongoing Efforts

We are committed to continuous improvement through:

6.1 Regular Testing

• Automated accessibility testing
• Manual testing with assistive technologies
• User testing with individuals with disabilities
• Regular accessibility audits

6.2 Staff Training

• Accessibility awareness training for all staff
• Specialized training for developers and designers
• Regular updates on accessibility best practices
• Collaboration with accessibility experts

7. Third-Party Content

While we strive to ensure all content is accessible, some third-party services may not meet our accessibility standards. We:

• Evaluate third-party services for accessibility
• Provide alternative accessible options where possible
• Work with vendors to improve accessibility
• Replace inaccessible services when feasible

8. Feedback and Support

We welcome feedback about the accessibility of our website:

8.1 How to Report Issues

• Email us at [accessibility email]
• Use our contact form
• Call our accessibility helpline
• Report issues through our feedback system

8.2 Response Time

• We aim to respond to accessibility feedback within 2 business days
• We prioritize accessibility issues based on impact
• We provide regular updates on resolution progress

9. Alternative Formats

If you need content in an alternative format:

• Large Print: Available upon request
• Audio: Contact us for audio versions
• Braille: Available through our accessibility team
• Plain Language: Simplified versions available

10. Accessibility Help

For assistance with accessibility features:

• Phone: [accessibility phone number]
• Email: [accessibility email]
• Live Chat: Available during business hours
• In-Person: By appointment

11. Legal Information

This accessibility statement was prepared in accordance with:

• Web Content Accessibility Guidelines (WCAG) 2.1
• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• European Accessibility Act

12. Review and Updates

This accessibility statement is reviewed and updated:

• Annually or when significant changes are made
• Following accessibility audits
• Based on user feedback
• When new accessibility standards are released

13. Contact Information

For accessibility-related questions or concerns:

Accessibility Team

• Email: help@featherbox.co.uk
• Phone: 07 534 534 777
• Address: featherbox, 1 Victoria St, Redcliffe, Bristol BS1 6AA

We are committed to providing equal access to information and functionality. If you encounter any accessibility barriers, please don't hesitate to contact us.